Refund policy

We offer a 14-day return policy for customers within the United States only. This means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at pinnaclevistallc@gmail.com. Returns must be shipped to the following address: [7600 Maple Branch Road, Clifton, VA 20124-2113]. Items sent back without first requesting a return will not be accepted.

If your return is approved, we will provide a return shipping label, and a partial return label cost will be deducted from your refund. We will also send instructions on how to send your package back.

Damages and Issues:
Kindly inspect your order upon arrival and reach out to us promptly if it is defective, damaged, or incorrect, so we can address the issue.

Non-Returnable Items:

We do not accept returns for:

• Custom or personalized items
• Sale items or gift cards

Exchanges:
If you need a different item, please return your original purchase (once approved) and place a new order.

Refunds:
Once we receive and inspect your return, we will notify you of approval. Approved refunds will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since approval, contact us at pinnaclevistallc@gmail.com.