Shipping policy
At Pinnacle Vista, we work hard to ensure your order arrives quickly, safely, and in perfect condition.
Processing Time
All orders are processed within 2–4 business days after payment is confirmed.
Custom or handcrafted items may require additional processing time—this will be noted in the product description.
Shipping Locations
- We ship to all U.S. states and also offer international shipping.
- Shipping Rates & Delivery Times
- Standard U.S. Shipping (3–7 business days) – Rates calculated at checkout
- Expedited U.S. Shipping (2–3 business days) – Rates calculated at checkout
- International Shipping Direct from Our Manufacturing Country:
- Regular orders: 3–4 business days
- Custom orders: 5–9 business days
- The customer is responsible for paying custom duties and taxes for international orders.
- Delivery times are estimates and may vary due to carrier delays, weather conditions, or high seasonal demand.
Free Shipping
We offer FREE Standard Shipping on all U.S. orders over $150.
Orders below this amount will have shipping rates calculated at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package’s journey.
Damaged or Lost Packages
If your package arrives damaged or does not arrive at all, please contact us immediately at pinnaclevistallc@gmail.com so we can assist you.
Multiple Shipments
If your order contains multiple items, they may ship separately to ensure the fastest delivery. You will receive tracking for each shipment.
Questions?
If you have any questions about shipping, please email us at pinnaclevistallc@gmail.com.